Existing Market
I think what’s next would be to start actually finding tutors that I know have a really good background and understanding in whatever classes they are going to be teaching. I can’t really move on to any other steps because if there are no tutors for a tutoring service, essentially the product doesn’t exist.
The first person I interviewed thought that I shouldn’t limit myself to just upper-level classes. He said that if I was going to create a tutoring service, I should try to provide as many classes as I possibly could, and if this meant doing some general education classes as well, that wouldn’t necessarily be a bad thing, I would just be providing for more people. This person agreed that I should start by finding tutors, then working forward from there.
The second person I interviewed said that my next step should be finding an actual facility to conduct the tutoring sessions (the group review sessions). This person couldn’t think of anything that I should do that I wasn’t already planning on doing—his only “issue” was that competing with services like Study Edge was going to be an obstacle. He said customers might want you to start marketing and offering deals right now so they have incentives to join your tutoring service.
The third person I interviewed said that I should try to make a deal with the UF Bookstore in the Reitz Union to sell my tutoring supplies. She was skeptical about this at first because she thought that they exclusively sold Smokin Notes, but still thought that that should be added to the list of things that I should do that I wasn’t already planning on doing. She thought that an on-campus distributor would make the product more convenient for UF students to access instead of having to go somewhere else to pick up notes and packets.
In terms of “what’s next” for growing my tutoring service, I think the first person I interviewed made some really compelling points. While I was initially only going to offer tutoring for the major focused, upper-level classes, I think it would be smart to branch out and offer classes that most freshman are taking as well. That way, the students can come to us at the beginning of their university experience and stay with us as loyal customers until they graduate. Once they see that our tutors know what they’re talking about and they see actual results from their freshman year, they will feel confident in our tutoring service to help them get all the way through college.
New Market
As of right now my tutoring service is for young, undergraduate students at the University of Florida. A market that is radically different may be adults (ages 40-50) that may have graduated and want to go back to school and get another degree or just learn some more material during their free time.
My tutoring service might create value for these adults because school is really different (and harder, in my opinion) than it was when people were going to college ~20+ years ago. My tutoring service could teach them how to study now and help them get acclimated to a university environment again.
I interviewed my mom and dad for this section. My mom agreed that college is vastly different now than it was when she was going to university. Her adaptation was that I should offer Skype tutoring sessions because there are people who work full-time jobs and may not have time to meet anywhere for tutoring. My dad was worried about marketing to adults. Being that I was planning to use social media for most of my advertising, he thought it would be hard to reach a lot of the older generation because he doesn’t really understand how Facebook and Twitter work, so, for him, the advertising would be ineffective. He suggested finding a different way to reach this target audience.
I think after talking to my parents, I think that this is actually a pretty good marketing to try to break into. I was initially surprised because I was only trying to make a tutoring service for undergraduate students, but I realized there are many adults that still are going to school and still want to learn. I think the university environment can be a little intimidating for some adults, especially because there is so much technology incorporated into the classrooms and the homework assignments nowadays, so I think it would be a good idea to try to target the adult market and help them get acclimated to school life. The only issue that I see is what my father brought up with the marketing aspect. I wouldn’t really know how to reach a lot of adults because they might be working jobs during the day and attending class at night and have no time to check social media for our advertisements or just simply not know how to work social media. That would be the only issue that I see with this market, is just simply trying to reach out to them and let them know that our services are available.
While I definitely think that opening up to some general education classes might expand your customer base, I think that it will be difficult to compete with places like Study Edge that have more presence in Gainesville right now. The good thing about having customers for the general education classes is that you'll have a higher loyalty rate with the students that will continue to get tutored into their upper-level classes.
ReplyDeleteI like the idea of expanding your marketplace to adults returning to college. I think that while a bit different from your original goal, I don't think it's too big a stretch to be impractical, and I think it provides a service not often seen but where opportunity certainly exists. Where I begin to see some potential issues is in providing tutoring for gen-ed classes, where I agree with Michelle. Like her, I think that it may be unwise to get into an area that's already so dominated by other, larger corporations. However at the same time, it honestly couldn't hurt, and I'm sure if anything it would add to customer loyalty, as people could use your service through all their college years.
ReplyDeleteDefinitely finding the right tutors will make your market distinguish from the others along with your service. I think leaving it at a college setting is just fine, but of course there is room towards expanding it to adults returning to college. I know from experience that many adults who inquire for tutoring, many ask for the PERT, TEAS, or even the TOEFL for non-english speakers!
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